
Guest Services
Questions, Answered
Everything You Might Ask

Check-in times, pets, parking, the rooftop and the small print — the questions guests actually ask, answered plainly. If the answer isn’t here, the front desk is one email away.
The Stay
Staying Here
Check-in begins at 4:00 PM and check-out is at 11:00 AM, with late checkout available on request. The minimum check-in age is 21, and digital check-in and checkout options keep your arrival and departure seamless.
204 rooms and suites across three types — Standard Kings, Two Queen Rooms and the three curved-wall Suites at the top of the tower. The building turns, and the rooms turn with it.
Yes — ten accessible guest rooms across the categories, with ADA-compliant elevators to every level, accessible entrances throughout, and a wheelchair available. Share what you need when you book and we will match you with the right room.
Many do. The tower’s curve means windows look out over downtown Raleigh, and the suites have floor-to-ceiling windows facing the skyline. Request a view when you book and we will do our best to accommodate it.
Yes — a complimentary, fully equipped fitness center open 24 hours, with a treadmill, elliptical machines, a stationary bicycle and free weights.
Housekeeping is available throughout your stay. Request a time that suits you and we will work around it — including refresh service between mornings if you prefer the privacy.
The building is a genuine cylinder — one of a kind in Raleigh. Rooms follow the tower’s curve, so windows bend with the skyline rather than framing it flat. It’s the detail guests photograph most.
Coffee and tea making facilities, a mini refrigerator, a work desk with lamp, an iron and ironing board, and an in-room safe — with daily housekeeping throughout your stay.
Yes — the entire facility is smoke-free, in every room and all shared spaces.
Four-Legged Guests
Pets & Policies
Yes — dogs and cats are welcome at Hotel Indigo Raleigh Downtown. Mention your pet when you book so we can note the reservation and set the room up for everyone.
Yes — a nonrefundable pet fee of $150 applies per stay, for up to two pets (dogs and cats only) with a 75-pound limit per pet. Pets stay in a crate or carrier while you’re out of the room, guests are responsible for any damages, and the pet policy agreement is signed at check-in. Service animals always stay free.
Dorothea Dix Park is five minutes by car with big open lawns, Pullen Park seven, and Historic Oakwood’s quiet sidewalks start an eleven-minute walk from the door.
Arrival & Departure
Parking & Getting Here
Hillsborough Street, parking is $30 for overnight, $15 for 0-4 hours and 4-8 hours is $20. Restaurant will validate first two hours.
Raleigh-Durham International (RDU) is about twenty minutes away by car. Ride-share and taxis run the route all day — most guests don’t need a rental car downtown.
Raleigh Union Station is about half a mile — a ten-minute walk with bags, or two minutes by cab.
Very — the Raleigh Convention Center is 0.3 miles, a five-minute drive straight down Salisbury Street. See our convention center page for attendees’ details.
No — there’s no local area shuttle and no airport shuttle; RDU is about twenty minutes by car or ride-share. Raleigh Union Station, on the other hand, is a ten-minute walk from the door.
Yes — designated accessible spaces with posted signs, van-accessible self parking, flat terrain between parking and the entrance, and ramp access to the hotel, bar lounge, restaurant and leisure facilities.
Food & Drink
Dining & High Ground Lounge
Our craft cocktail lounge on the 20th floor — hand-spun drinks, inspired bites and skyline views of downtown Raleigh. It’s the tower’s crown, and the best seat in the city at golden hour.
Yes — visitors and locals are welcome alongside guests, space permitting. The lounge is walk-in only — there are no reservations — so arrive early on weekends and show nights.
Yes — High Ground Lounge serves small plates 20 floors up, with chef-led menus and private dining available in our venue rooms. Our dining page covers the full picture, plus the neighborhood tables we send guests to.
Absolutely — tell the kitchen about allergies and preferences and the menus adapt. For private events, dietary requirements are collected with the menu planning.
Breakfast is served daily from 6:30 to 10:30 AM. Dinner runs Sunday through Thursday from 5:00 to 10:00 PM, and Friday and Saturday from 5:00 to 11:00 PM. Dress is business casual to casual, and the lounge team can be reached at 1 984 884 3770.
Gatherings
Meetings & Events
Up to 204 guests across the combined Hillsborough Rooms, 134 in the 20th-floor Fayetteville Room ballroom, and 32 in the Edenton Room boardroom. More than 4,000 sq. ft. total.
Yes — our culinary team handles everything from working breakfasts to plated celebration dinners, with tastings for weddings and major events.
We do — ceremonies, receptions, rehearsal dinners and the room blocks that keep everyone in the tower. Our weddings and events page walks through the venues.
Use the request-for-proposal form — share your dates, headcount and occasion, and our events team replies with floor plans, menus and rates.
Booking
Rates & Policies
Our best rate guarantee, a welcome drink at High Ground Lounge on the 20th floor, flexible check-in and out, and IHG One Rewards points on every night.
Cancellation terms vary by rate and season — the policy for your dates is shown clearly before you confirm, and the confirmation email restates it. Book flexible rates when plans are still moving.
Yes — blocks start around ten rooms with custom group rates and one dedicated coordinator. Our groups page covers how blocks work.
Dogs and cats, yes — other animals, check with us before booking. Service animals are always welcome without fee or restriction.
High Ground Lounge pours through the seasons, with the room and the view doing the heavy lifting in winter and the skyline doing it in summer. Hours vary by season and events — check the High Ground Lounge page or ask the desk for current hours.
Hotel Indigo Raleigh’s destination amenity fee of $20 plus tax per night includes two welcome beverages (alcoholic or nonalcoholic, including coffee), $5 off overnight parking fees, a $10 marketplace credit, and discounts with local vendors.
Guest Services
Services & Details
Call +1 984 383 0320 — or ring reservations at 1 877 320 8458. Wake-up calls are available too; just let the desk know when you need to be up.
Yes — a 24-hour business center with copying and shipping services, for the workday that follows you to Raleigh.
Daily housekeeping comes standard, plus dry cleaning pickup or laundry valet, same-day dry cleaning and an on-site self-service laundry.
American Express, Diners Club, Discover, JCB, MasterCard and Visa.
Still Curious?
Ask a Human, Not a Search Bar
Every email lands with the team that actually runs the place — pets, policies, proposals and the rooftop hours included.